I contacted PB via email, no response. I confirmed that this call would be in the next couple hours and she confirmed stating it would be, "right after she talked to them." It is a platform bed and after I put my mattress on it, I noticed there are large gaps between the frame and the mattress. I emailed PB customer service and after a long back and forth communication between PB, Sutter furniture (manufacturer) and myself, it was agreed both items did not meet their quality standards, which allows a 1-2 inch variance from the dimensions noted on the PB website. She has me hold, cold transfers me so I get to start the entire story over (is there not a place for notes on the computer???). Be the first one to find this review helpful. Would you please email us at [emailprotected] with your order details and reference your Consumer Affairs inquiry? They said they had all the parts but one was missing or damaged and they needed to get a replacement but the replacement hadn't been ordered. Label says they can be washed. On a day of delivery, March 30th, we were notified by delivery company that sleeper sofa was not being delivered as it was damaged in transit to the warehouse (way before our scheduled delivery date). Ridiculous for a store that "appears" to pride itself on quality. The PB customer service representative must of thought she was on mute because she proceeded to tell someone that "I was unbelievable" and this situation is "unreal". We would like to review your order and assist with resolution. potterybarn Still not ready. Daily Find | Overstock LUXMOD Gold Office Chair, Daily Find | Pottery Barn Wood Gallery Single Opening Frame , Parent Props | Hospital Bag Packing List- Part 2, Minimalist Kitchen Clean Up Tips with Method Home, Daily Find | Houzz Charm Raw Aluminum Accent Table, Daily Find | Serena and Lily Driftway 1-Drawer Nightstand, Daily Find | Serena and Lily Hayes Dining Table. The items they had on hand were shipped immediately so I received a bunch of portions of sets to sit in my garage. hewn themprojects During the 2 wks we had the original table a hole appeared in the leg. Seriously, I would think very hard before I ordered anything from Pottery Barn. As of June 21, 2022 we still do not have the table. Once I realized we had to buy a temporary sofa I asked for PB to compensate me for the new item which was declined, I then asked for a temporary refund (the sleeper was paid for on January 26, 2022) until the new sofa was ready to be shipped. I am a nurse and a single mom. We recently had a dinner party and opened the extender to allow for enough people to sit around the table. Sept 2020 we purchased a Banks Extending Dining Table. Supervisor was too busy to talk to me even though I was on a call for 52 minutes. Kiln-dried wood helps prevent warping, splitting, cracking and developing mildew. potterybarn It took slightly over a week between the calls to got. I can not continue to devote a full day, or days, to dealing with issues caused by their poor service and merchandise quality issues. I will never shop Pottery Barn, William-Sonoma, or any associated companies and I would urge you not to as well. I purchase the Hart Round Reclaimed Wood Pedestal Extending Dining Table, Black Olive, 63" - 79". We are so sorry to hear this has been your experience, if you still need assistance, please email us at [emailprotected] so that we can further assist you. We received the second and moved on. See it in person! Periodically check to make sure all connections are tight. I get on the website to find contact info and it says it was delivered yesterday??! Updated on 07/29/2022: I ordered a Big Sur sectional & ottoman back in Jan 2022 and when it was finally delivered in May 2022, I immediately had to contact Customer service because sectional was obviously defective and of poor quality. Would you please email us at [emailprotected] with your order details? If my payment was as delayed as your delivery of goods, my credit would be trashed. They have had me going in circles for months now. The delivery was delayed which is the least of my worries at this point. Dust often with a clean, soft, dry, lint-free cloth. 
I called back today, again, and waited to talk to a supervisor. Thank you for reaching out to us. The delivered arrived and only the base arrived. To confirm availability, find a store near you. Absolutely crappy Customer service team to go with crappy furniture. I have a standard queen mattress and ordered a queen bed. I am so angry about this experience. HI THERE! Yesterday, I called the customer service line to get clarification on the situation. ConsumerAffairs is not a government agency. 
She informed me it would be a 15 minute waitwithout checking she knew it would take 15 minutes. Very disappointed that after purchasing thousands of dollars on brackets and multiple curtain orders over the years that they would not stand behind their product. Would you please email us at [emailprotected] with your order details and reference your Consumer Affairs inquiry? Copy Cat Chic is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I called and emailed PB AGAIN to raise a complaint on my overall customer service experience and I heard crickets. Immediately I was able to book in a delivery date of 30 March. potterybarn I have a lot of half set stuff and now I am having to pay for storage to house it all until they can resolve it. So disappointed and they have my $2,000. I am very disappointed in the quality and customer service. Daily Finds, Pottery Barn, Rachel Gates, Wayfair April 17, 2021. I call again a few days later, and again, and again, weeks go by, still not ready. On top of all this they havent even bothered to resolve, think twice before you order. Letter to corporate sent. I wish to complain about Pottery Barn failed delivery related to a sleeper sofa that I purchased on November 12, 2021 (order number **). Recommendations and rewards curated just for you by ShopStyle. So I told them that it seemed to me they should probably order a replacement and they said they would. We are here to help. 
Sign up for the latest updates, products and offers. We are so sorry to hear about your experience with trying to have your order delivered. I have spent the past 2 weeks speaking with a variety of customer service and delivery scheduling reps for resolution to no avail. Can you please email your order details to [emailprotected]? I called transport company but they said no goods were available when they went to pick up. It was easily moved by only resting your arms on the table. Apparently, I have been misinformed and was told yes someone can come out and disassemble it no problem. A big order for me. We have been long time Pottery Barn customers, but recently I have found that their customer service to be non-existent and their practices to be dishonest and unethical. dining lorraine table extending rustic brown tables pottery barn We work tirelessly to make sure your Havenly design experience is delightful. At this point, its not the delay that matters or the quality if it ever comes, what makes this 1/10 as a product to me is that it is no different than buying something second hand because of the lack of follow up or problem solving should there be an issue. Its the complete lack of communication or responsiveness and the idea that no one actually knows what is going on, theyre just passing you off to bide time. Delivery got pushed to Feb-March. I am so frustrated with Pottery Barn and their entire customer service team. Be assured - they will not get back to you. Periodically check to make sure all connections are tight. I think our initial estimate was the end of February. Any attention to this comment by Corporate or the media would be beneficial in trying to put a stop to this deceptive company's policies. We are truly sorry to hear this has been your experience so far with us, and we would like to help you get this resolved. I woke up on the morning of 3/19/22, 1 day after the shipping window ended, to a new delivery estimate 5/16/22 - 6/3/22. Can you please email us at [emailprotected] with your order number, and please reference this Consumer Affairs review? Worst service ever. 
All products that Ive received as gifts are noted with a . I said that was fine because my construction would be finished by then. RECOMMENDATIONS FOR TRAVEL. Its location on this page may change next time you visit. Then May. Very frustrating PB and not a good look! I spoke with several different customer service reps over the course of a couple of weeks in early March. The replacement order was never processed. I was out of town so when I returned I realize its been 6 days and no call. Would you please email us at [emailprotected] with your order details and reference this Consumer Affairs inquiry? We went through everything 4 times. Why does it matter that my order is an employee order and why is it treated any differently? Another week went by, I called again, and they said the vendor would not cancel the order. Or maybe offer an alternative that you know is available! 
Hardware may loosen over time. MONTHS ago. A company should be held to some standards. Interesting that the order status coincides with being charged for the item(s). At this rate, Ill never get my furniture that I have been waiting for for months and have paid for!!! I will never shop at William Sonoma or Pottery Barn ever again. Even though I have requested every single time I have called, which has been almost everyday, no Supervisor/Leadership will speak to me directly. I have contacted customer support as I was asked to do by the store and they do not stand behind their products. In preparation for the sleeper sofas delivery, we donated our old sleeper sofa a day before the delivery. Cancelled order for that piece when Others returned, July 2021. I was on hold for 1 hour and 15 minutes. A curated style universe that tailors trends to you. Thank you for contacting us. We purchased a rocking chair at Pottery Barn because we thought it would have better quality and would provide good customer service. On 6/22 they show up and only have half of my order. Thank you very much for reaching out. Weeks go by I call again asking about my couch. This has been a nightmare. Just another over priced place. Copyright 2022 Consumers Unified LLC. For more information about reviews on ConsumerAffairs.com please visit our I did not select the white glove service to save a few dollars. Visit us at our NoLita location from July 18 to November 28. You are getting the opposite if this is how you treat them. Comfortably seats 4; seats 6 comfortably when extended. After a similar West Elm issue I was in touch with a lady in the US in sales resolutions who I raised this issue with, but no follow up. Since they were exactly what I wanted I went ahead and purchased 3 chairs on 11/3/21 with a delivery window of 3/4/22 - 3/18/22; I was willing to wait and agreed to those terms. Dimensions & Care DIMENSIONS Overall unextended: 48" diameter, 30" high Overall extended: 72" long x 48" wide x 30" high Top: 72" wide x 48" deep x 1" thick Leaf (1): 48" wide x 24" long x 1" thick Overhang: 9" (sides), 19" (head) Apron: 2" high x 1" thick Leg (Base): 34.5" wide x 7.5" deep x 4.75" high Leg (Post): 9.25" wide x 9.25" deep x 20.75" high Leg (Mounting Panel): 34" wide x 34" deep x 1" high Clearance from floor: 27" Weight Capacity: 209 pounds Weight: 174 pounds CARE AND MAINTENANCE Dust often with a clean, soft, dry, lint-free cloth. We are here to help. I ordered a bed in February 2022. Basically I am to pay full price for item(s) with no definitive delivery date in place. Nobody can figure whats going on. First, we had a consultation online for advice on designing our shape and choosing fabric. At this point I am not without some of the furniture. So here is what Im going to do: I am waiting until the 4th, if it is not received by then I am closing my Credit card with the pending charge. Have a wonderful day! I asked the women what I was supposed to if I cannot answer the phone when they call (I am a busy person, I have a life! Would you please email us at [emailprotected] with your order details and reference your Consumer Affairs inquiry? When I checked the website I found that the cost of the set had gone down by almost $1000. In February, all the pieces of our sectional shipped on the same date to the distribution center, after which they said we would be contacted about delivery. Please accept my sincerest apologies for the difficulty experienced with your order. Still waiting for a table that was supposed to be delivered two months ago. I think it is awful that Potterybarn thinks it is ok to have people wait so long just so that they can place an order. I was going away on the 14th and never received an email or call so that prompted me to check the status. After waiting for days.Now, I am being told that its not part of the service. The ottoman height was off by +3 inches from the dimensions noted on the website. Buyer beware and do not trust their labels. My frustration level is through the roof! I feel like when I finally do get my couch, if I ever do, it will be filthy from sitting at the hub for months and because it was marked as an employee order and they seem to think you can treat employees like garbage. Sign up to receive our free weekly newsletter. I am completely appalled at the number of conversations I had to have with Pottery Barn's customer service and furniture department to find a resolution on two items that they confirmed did not meet their quality standards. I purchased 4 Caleb outdoor lanterns. will always be noted in a clear and concise way as per FTC requirements. No one has called. As we tracked the delivery, we watched the truck go from house to house. ON JUNE 16 after receiving 2 different confirmations in past 24 hours, I receive a phone call saying the driver couldn't find the warehouse?? The first we received we returned for the larger version. I tried to cancel it but was told I cannot. Within that I was charged around $2000 for shipping. Re-tighten as necessary. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. I took all the photos and then the process began of trying to find a cheaper shipping option. The delivery company also stated that Pottery Barn knew of the issue in advance and should have notified us. No refund, only gift card. We agreed on a date, I received a text message the day before saying they would be here at 1pm. THE LATEST SALES AND OUR PICKS, PACKING ESSENTIALS Today they called me at 11:43 and I called back at 11:58 and they had no available delivery times. Delivery day came and I only received 1 sofa. Credit card charges unable to be explained by customer service. She took 5 minutes asking me is this better? Over and over. The response I received to this was the same as I'd received previously, empty apologies and no help at all. Until this point my husband has been the one dealing with Pottery Barn customer service via email. I have read recent reviews that are very similar to this (down to only delivering one piece of the furniture). dining table extending lorraine pottery barn rustic brown outdoor indoor oxford stripe rug furniture recycled yarn hewn oak cm rectangular Thank you. Come July 2022, the sofa was ready for exchange and I had so many issues. Finish is hand applied using an exclusive multi-step process that creates exceptional depth of color. 
I tell them please process the replacement order. Ordered a queen bed which was delivered in two pieces, they had to replace a week later and did not have any of their supervisors reach out for an apology for the inconvenience. At the time of placing an order I discussed this and was told that all items are checked way in advance of delivery to avoid these issues. Ive tried contacting customer service. I will never order anything from Pottery Barn again! No reply ever. Terrible communication. It looked normal but when you sat on it the armrests were so poorly made you could feel the hardware that build the couch underneath throughout the entire armrest. We do not recommend the use of chemical cleaners, abrasives or furniture polish on our lacquered finish. We were then told that the table would arrive in June. I told Pottery Barn, I didn't mind paying for the repair but they do not offer that service for their products. Pottery Barn has a very poor customer service besides delivery process, do not even deserve a star. Unfortunately, this isn't the first experience like this I have had in the past 5 months. We ordered a custom sectional for $10,000. Of course, they refused. Over the next year I noticed the finish wearing off the table top. I once supported a completely new table building company on kickstarter, and never actually received the table after one of the partners took all the money. 
They knew it was missing or damaged for weeks but hadn't done anything about it? 3 calls to customer service resulted in extremely long waits and then dropped calls. I expect well have like 20 delivery dates where we have to be home only for no one to ever show up. This is UNACCEPTABLE by Pottery Barn! The delivery center here in Denver apparently won't even reply to the reps. Now, they want to replace the one sofa, however, what happens when the dye lots don't match. 
By this point I tried to cancel the order, but they wouldn't let me. 
Our designers recommend these alternatives. No one did. I ordered a leather Shasta bumper return sectional in November. When I ordered the salesperson told me the order would not be fulfilled until March. That's why we offer the Havenly Happiness Guarantee. Blot spills immediately and wipe with a clean, damp cloth. dining barn pottery table lorraine extending tables oak hewn pedestal furniture chairs chestnut potterybarn toscana rustic tuscan seadrift banks fall They don't want to refund my money either. My husband immediately called Pottery Barn who assured us the entire table would be delivered. If you're not happy with our design, we're not happy. They have called twice to schedule delivery but when I call crack they tell me no available delivery times in my area. Okay, so I asked for instruction to disassemble the rocking chair. I talked to a supervisor who stated she was on the phone with the delivery service and asked if she could call me after she talked with them.
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