a. may need preauthorization for some services. Save your food and drink for after the call. Therefore, it's important to respect your caller's time from the very beginning. .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}Dispatcher.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}, 9. Incoming telephone calls should be answered before the third ring. Updated June 23, 2022 | Published January 29, 2021. T or F: The assistant should cultivate a cheerful and excited voice, speaking with inflections at the end of sentences. Therefore, it's crucial for all employees of an organization to be trained properly on professional phone-answering practices and etiquette. Despite this, a lot of companies still rely on direct phone calls to communicate with customers and clients. For instance, you can state the name of your organization, introduce yourself by name and ask how you might help the caller on the line. Update your voice mail message as needed. The early caller can get. In order for callers to understand you, avoid using slang and industry-specific buzzwords. T or F: Spelling and grammar checks built into word processing software are the only method you should rely on to ensure that correspondence is mailable. When you do, make sure your messages are accurate and include all of the details from the calls. If people have had to leave you messages, answer all your phone calls within one business day. For the past eight years, she has worked as a fact-checker at Art Papers Magazine, an Atlanta, Georgia-based art magazine. If your organization doesn't use a voicemail system, you might take messages for colleagues or superiors periodically. Which type of office memorandum gives brief instruction? No one should ever have to ask if they've reached such and such a business. ", How to Answer the Phone Professionally at Your Business, Practicing Professional Phone Etiquette Is Important in Business, Time-Management Tips for Incoming Phone Calls, Why and How You Should Call Donors to Say Thanks, Tips for Creating Effective Business Voice Mail Greetings, Here Are 7 Tips for the Best Way to Transfer a Business Call, Stop Using Filler Words Like "Um," and "You Know", Tips On How to Set Up a Business Voicemail Greeting, 10 Ways to Get Word of Mouth for Your Business, How to Create a Professional Automated Attendant Script, Want to Be Professional? Here are 10 steps you can take to practice answering the phone professionally: It's courteous to pick up the phone promptly to avoid making callers wait. Don't use a speaker phone unless absolutely necessary. Thank you for calling Dr. Johnson's office. Kyra Baker is a fact-checker with nearly 10 years of experience working and assisting on editorial projects within the culture, arts, and publishing spaces. So, try smiling when you greet the caller. Enunciate clearly, keep your voice volume moderate, and speak slowly and clearly when answering the phoneso your caller can understand you easily. When answering the phone, welcome callers courteously and identify yourself and your organization immediately. Here's how to answer the phone properly and win business instead of losing it. We've updated our Privacy Policy, which will go in to effect on September 1, 2022. c. should be completed by each new patient. greeting is common and sometimes suits professional situations, you may want to offer a more specialized greeting when answering the phone for your organization. The steps above are crucial to keep in mind when answering the phone at work. Create a professional voicemail message. Read our, How To Answer the Phone Professionally (With Examples), 15 Phone Skills To Use When Communicating with Customers, A Guide to Phone Etiquette: Definition, Tips and Impact, "Good morning! She has run an IT consulting firm and designed and presented courses on how to promote small businesses. For instance, if your business is going to be closed for a holiday, update your voice mail message to say so and to say when your business will reopen. Image by Jiaqi Zhou The Balance 2019. In this article, we discuss why phone etiquette is important and we offer tips and examples to guide you in how to answer the phone professionally. Match the scenario with the emotional intelligence concept: Self-Management Relationship Management Self-Awareness Social Awareness A.Patricia is in the waiting room at her physician's office. A business that specializes in taking and relaying telephone messages when offices are closed in a/an, Whether it is an incoming or out going call, be sure the party you are speaking with is properly, If the physician received a personal call from a family member, the medical assistant should, An incoming telephone call should be answered before the. Then make sure the message gets to the intended recipient. Using this trick can help you maintain a professional, friendly and positive tone throughout the phone-answering process. How may I help you?" This preview shows page 1 - 3 out of 9 pages. Train everyone else who may answer the phone to answer the same way, including other family members if you're running a. T or F: To make a photocopy, the original material is placed face up on the platen glass. Here is a list of options: 1. Would you mind if I place you on a brief hold?". T or F: Once you purchase a cellular phone, you may use it with no charge at any time. .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}Call center representative.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}, 2. For example, rather than saying, "I don't know", say, "Let me find out about that for you.". When you answer the phone, be warm,enthusiastic, and. If clients or customers do leave you a message, make sure you call them back within a business day to retain their business and meet their needs as quickly as possible. In recent years, digital communication methods like texting, email and social media have become the preferred mode of contact for many people. Time Management Tips for Incoming Phone Calls, 10 Ways to Get Positive Word of Mouth for Your Business, 10 Low-Cost Ways to Promote Your Business. Multiple Choice Personal selling, Being a sponsor at a lowerlevelwith the objective of being associated with the property at a higher level is an example of? T or F: A window envelope can be used for any address, even if there are six or more lines. d. make sure a follow-up visit, if indicated, has been scheduled. By answering the phone properly, you show the caller that you respect them and care about what they have to say. Course Hero member to access this document, True or false Taxable income is calculated as salaries minus adjustments such as, b The following figure shows the game tree for Pats and Genos Principles of, stuff at home o Purposely not hearing someone is not hearing selective auditory, Quiz 3.1 Limits of P&M Required Materials.docx, List the ingredients and describe the production steps for a basic cake batter, v Suppose Canada opens to free trade and the price of cars relative to food in, Vasoconstriction of the efferent arteriole would cause the rate of renal plasma, Question 35 0 out of 15 points Which of the following is true of the factional, BOUNDARY STATEMENT AP Physics 2 has learning objectives under Enduring, Foundations for the Future Charter Academy High School Campus, b 83 63 95 64 80 36 04 84 78 76 7J 61 84 68 59 54 52 75 65 90 47 59 70 52 87 61. Clearly enunciating your words can help you assist callers efficiently and professionally. ", "Thanks for your call today, Mr. Weston. You can do this by thanking them or wishing them well. Linda L. French Marilyn T. Fordney, T or F: Because of right-to-privacy laws, it is now mandatory to protect the patients privacy. "Director, Medical Research" is an example of a. tory test results if the patient does not answer. ", Related: .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}Phone Skills: Definitions and Examples for Your Resume.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}. These factors can sometimes lead to unclear calls. If you use voice mail or an answering machine to answer calls when you can't, make sure that you have a professional message recorded, that does the same thing as tip #3, and gives callers any other pertinent information before it records their messages. The manner in which you speak on the phone will influence the callers response. I can't emphasize this one enough. Try switching out phrases like "I don't know" for proactive alternatives like "Let me see if I can figure that out for you." .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}Teller.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}, For the best experience, please upgrade to a modern, fully supported web browser. .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}Retail associate.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}, 7. If you answer the phone in a professional manner, the caller may be more motivated to give you their business. Definition, Examples and Benefits, What Are KPIs for HR? If a caller refuses to identify him- or herself, you should transfer the call to the doctor immediately. End of preview. This is Miranda speaking. In general, taking accurate messages can improve your organization's customer or client operations. Placing receiving, and screening telephone calls is a responsibility for the medical assistant; it would be considered. Monitoring your tone throughout a call can be a challenging task, especially if you're performing multiple duties at onceas is often the case if you are a front desk agent or customer service provider. Remember the early bird? T or F: When using fax transmission, it is advisable to call the recipient before sending a lengthy document. I hope you have a wonderful rest of your day.". Make sure that you take this duty seriously and treat your callers with kindness and respect. I hope you have a wonderful rest of your day.". Example: "I understand your concern, Ms. Weiss. T or F: It should be standard practice to get to now patient's names and to learn how they prefer to be addressed. This is especially true if your organization screens calls at first using automated systems and menus. This is Miranda speaking. If answering calls is part of your job, it's likely your duty to assist clients by properly fielding questions and transferring them to different colleagues or departments. An, 6 - Chapter 6: Telephone Procedures TRUE/FALSE 1. The assistant should cultivate a cheerful and excited voice, speaking with inflections at the end of, 29 out of 31 people found this document helpful, The assistant should cultivate a cheerful and excited voice, speaking with inflections at the end of sen-, Get answer to your question and much more. How may I help you today? Out of respect for the caller's time, try answering any call by the third ring or send it to voicemail if you are unavailable rather than letting it continue ringing. A positive vocabulary is one that focuses on helping the customer. Basic etiquette requires that the return call of a pager message be made at a quiet, private location. T or F: Stamps may be ordered by mail, phone, or online. According to our readings and notes, determinism poses a challenge to our free will and moral responsibility because: What fundamental change in philosophical perspective is Kant proposing, which, on his view, is analogous to the Copernican Revolution. Cellular signals are secure, so it is okay to discuss confidential information on a cell phone. Explain why you need to do so, and thank them when they oblige. There are two newspapers in the community in which the retailer operates. Control your language when answering the phone. 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Read more: .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}A Guide to Phone Etiquette: Definition, Tips and Impact.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}.